Troubleshooting Tips & Tricks

Scenario #1 - The WiFi Works; Except for When It Doesn't

"Bonnie reports that her laptop keeps losing internet connection during video calls, but browsing websites usually works fine. Other devices in the house seem okay."

Here are some simple troubleshooting questions to be asking yourself when gathering information and troubleshooting an issue.

What is the problem/issue?

ⓘ This helps identify the severity of the issue and ground yourself back to what the original problem was.

When did this start and how long has this been going on for?

ⓘ Information. 

Is this happening with multiple people or multiple devices?

ⓘ Information.

What is your current theory for the cause of the problem?

ⓘ Information.

What is the error message?

ⓘ Information.