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SOP Template - DO NOT USE
Author Date Revision Related product (if any): Description: Symptoms: Cause: Files Needed: Steps to Correct:
SOP Template - DO NOT USE
Author Date Revision Related product (if any): Description: Symptoms: Cause: Files Needed: Steps to Correct:
How to factory reset a Cisco Meraki switch
Author Date Revision Samuel Knoppe 4/9/2024 1.0 Related product (if any): Cisco Meraki MS120, MS130, MS125, MS210, MS225, MS250, MS350, MS355, MS390, MS410, MS425, MS450 Description: Shows the steps on how to factory reset a ...
The OSI model and the basics of network troubleshooting
Author Date Revision Samuel Knoppe 4/10/2024 1.1 Related product (if any): Description: Describes the open systems interconnection (OSI) model and how it is used for troubleshooting network-related issues in IT. Symptom...
How a network switch works
Author Date Revision Samuel Knoppe 4/11/2024 1.0 Related product (if any): N/A Description: Explains the fundamentals of network switches, what they are used for, and how they work. Symptoms: N/A Cause: N/A F...
How a router works
Author Date Revision Samuel Knoppe 4/12/2024 1.0 Related product (if any): N/A Description: Describes what a network router is, how it works, and some basic concepts relating to its functions. Symptoms: N/A Cause: ...
How OSPF works
Author Date Revision Samuel Knoppe 4/15/2024 1.1 Related product (if any): Routers Description: Describes what OSPF is and how it works. Symptoms: N/A Cause: N/A Files Needed: N/A Steps to Correct: W...
How IS-IS works
Author Date Revision Samuel Knoppe 4/18/2024 1.0 Related product (if any): Description: Describes how the Intermediate-Systems to Intermediate-Systems (IS-IS) routing protocol works and what it is. Symptoms: N/A C...
Informational SOP Template - DO NOT USE
Author Date Revision Author 04/18/2024 1.0 Related product (if any): N/A Description: N/A Notes: N/A Files Needed: N/A Information: N/A
How BGP works
Author Date Revision Samuel Knoppe 04/19/2024 1.3 Related product (if any): N/A Description: Describes what Border Gateway Protocol (BGP) is and what it does, and goes into detail about Exterior Gateway Protocols (EGPs) and h...
MPLS - A WAN routing technique
Author Date Revision Samuel Knoppe 4/22/2024 1.0 Related product (if any): N/A Description: Describes Multiprotocol Label Switching (MPLS) and how it works. Notes: Need perquisite knowledge of the OSI Model, network swi...
SD-WAN - A Cloud-focused WAN routing technique
Author Date Revision Samuel Knoppe 04/23/2024 1.4 Related product (if any): N/A Description: Describes SD-WAN and what it's used for. Notes: Knowledge of dynamic routing protocols, MPLS and WAN concepts, and the OSI Mod...